Docs / 02-requirements/009-training-and-change-management

REQ-009 Training and change management program

CEO-led communication, department AI champions, role-based training roadmap, AI usage/prompting guidelines, internal helpdesk, feedback loops — with minimal disruption.

type: requirement updated: 2026-07-03 owner: HR + TPL transformation lead

REQ-009 — Training and change management program

Need (what is being asked)

A practical adoption program: CEO-led messaging, department AI champions, a role-based training roadmap (all staff, heads, power users, IT, management), employee onboarding, AI usage policies and prompting guidelines, an internal helpdesk model, feedback loops, adoption KPIs, and explicit resistance management — designed for minimal disruption to daily operations.

Context (why — what problem it solves)

~100 employees with mixed digital comfort; the platform’s value is zero without adoption, and adoption is the top program risk.

Current state (how it is done today)

No AI skills program; training culture to be assessed in discovery.

Success criteria

≥80% of target users trained by M10; weekly-active usage targets met (kpi-framework); champion network active in all 15 departments; disruption cap (hours/person/month) respected.

Plan: change-management-and-training-plan; training content lives in the KB (REQ-004).

History

2026-07-03 — captured (source: CEO transformation brief)